1. Legal information
As set out in Art. 10.1, Act 34/2002 of 11 July, on the information society services and electronic commerce, it is established that BARCELÓ GESTIÓN HOTELERA S.L. (henceforth, BARCELÓ HOTEL GROUP) is the service provider, with registered address in Palma de Mallorca (Balearic Islands, Spain), C/ Josep Rover Motta, nº 27, CP 07006, with Corporate Tax Code B-07.918.287, registered in the Mallorca Companies’ Register, File 62, Volume 1606, Section 8, Page PM-30.506, 1st inscription. In addition, we can provide the following contact email address for your comments: sac2@barcelo.com
2. Contracting
As set out in Art. 27.a) of the LSSI (the Information Society Services and Electronic Commerce Act), bookings via www.barcelo.com will be comprised of the following steps:
Step 1: Choose the hotel from the homepage using the search parameters, as well as introducing the dates of your stay.
Step 2: Choose the room type, how many rooms and the number of guests.
Step 3: Select extras and additional services to display overall price. Enter personal data regarding the booking and those of the bank card used to guarantee the booking, and accept the general terms and conditions.
Step 4: Verification of the booking details.
Step 5: The booking is formalised, the confirmation page will be displayed.
Step 6: An email will be sent to you to confirm the booking, which includes all the booking details.
The BARCELÓ HOTEL GROUP will generate a comprehensive e-document formalising the booking for your records, which gives you access to your booking and informs you fully about the booking content in an email, once it has been processed.
Once the booking has been formalised, we ask customers to check its content to identify any possible errors that may have occurred when entering the details; if corrections are necessary, please call the relevant central bookings number or submit your comments through the online forms provided at: https://barcelo.custhelp.com/app/contact, supplying the booking identification details.
We offer our booking procedure in the following languages: Spanish, English, French, German, Italian, Russian and Portuguese. To change language, access the language scroll-down menu located in the top right corner of any page at www.barcelo.com
In accordance with the specific conditions of the particular rates that are applied to the booking, payment of these rates can be as follows (i) fully or partially in advance when the booking is formalised, (ii) when the customer registers at the hotel and physically checks in, or (iii) when they check out. Payment can be made with a credit card that is accepted by the hotel and/or in cash in the legal currency of the country in which the hotel is located.
The legal clause relating to the right of abandonment will not apply to bookings made via www.barcelo.com, or through our telephone bookings service, with the specific conditions of the offer applying to cancellations. To make cancellations, customers should contact the hotel directly using the telephone number, or postal or email address indicated in the booking confirmation message and give the booking identification details.
3. Industrial and intellectual property
All content included on this website, including, but not limited to, articles, texts, designs, photographs, images, logos, videos, audio, databases, software, and the website in its entirety belong to the BARCELÓ HOTEL GROUP as owner of the domain and/or legitimate entity for its use in virtue of the concession by a third party licence, and its use is therefore prohibited without express prior authorisation.
All trademarks, commercial names, logos and any other distinctive characters appearing on the website are the property of the BARCELÓ HOTEL GROUP, or this entity holds the corresponding user licence for its inclusion on the website.
All use and/or operation would require the prior authorisation of the BARCELÓ HOTEL GROUP, which can be obtained through the licensing website for content usage at www.barcelobrandsite.com, subject to prior acceptance of its user conditions. In the absence of any express authorisation and notwithstanding the foregoing, any reproduction, public communication, distribution and transformation of these contents and/or trademarks for commercial or lucrative purposes are strictly prohibited.
